Important Information Please Read Entirely Before Scheduling & Making Reservations

 

 

Please notify the office immediately if you notice items are broken or damaged. We are not responsible for items packed by customers incorrectly or mislabeled. Please check with your home or renters insurance to see if you'll be eligible for additional insurance coverage with your service.


Terms & Conditions Of Services

The following terms and conditions are the responsibility of each customer to read before scheduling. Services scheduled with a reservation deposit confirm that you have read and understand the terms and conditions below. Please read thoroughly through your estimates and contracts sent. Signing your estimate and contracts means you have read through and understand.


Estimates

If you're submitting an estimate, please be as honest as possible. If you have submitted your inventory and it changes, please know we must re-rate your estimate. It is also essential to list the actual size of your service, including stairs. S.B. Taylor Transport L.L.C. may require additional staff, and we want you to have the most accurate estimate possible. If you are unsure or we have questions regarding the size of your move, we may ask, or you can submit photos through email. Estimates submitted incorrectly could quickly exceed the budget if the right amount of team members are unavailable. So please be honest.


Booking

All services require a 25% non-refundable reservation deposit to secure reservations of requested service dates. We do our best to staff services if additional assistance is needed or unavailable; the office will adjust the rate to reflect the service's accuracy. 


Communication

You will have 100% access to reach your moving team at any point during your services. Your lead team member will share their phone number with you should you request, or you can call the main phone line at any time to reach someone who can connect you with your team at 207-502-4035. 


Payment

Full payment is due upon service completion before your service team's dismissal. In addition, any unforeseen costs, as outlined in the contracts, must also be paid at this time. Debit, credit, PayPal, Venmo, and cash payments are accepted. Service rates are non-negotiable and outlined before service. Please promptly render payment for your services, as we do not want the clock to continue running for services just waiting for payment. Payment for services rendered is non-negotiable and billed according to accuracy.


Tipping 

While tips are not required, all team members greatly appreciate them. If you would like to tip your team, please do so at the end of your move. We encourage customers to tip their team members directly, or they can add the tip to the final invoice, and they will applied to each team member through payroll.


Furniture and home protection

Any additional supplies, such as tape, plastic wrapping, and floor protection, are factored separately. We require three days' notice if you'd like our team members to come prepared with booties for floor protection. In addition, for an additional fee, we provide 10 ft of carpeting during inclement weather outside of the door of your home and 10 ft of interior carpet to help slow the process of excess sand/dirt/salt from spreading in your home upon request. Please be mindful that this can result in additional service time as it does take the team a bit of extra time as they are coming in and out of your home frequently. 


Broken or Damaged Items

Please notify the office immediately if you notice items are broken or damaged. We are not responsible for items packed by customers incorrectly or mislabeled. Please check with your home or renters insurance to see if you'll be eligible for additional insurance coverage with your service.


High-Value Items

Suppose you have items of high value that you cannot transport in the safety of your transportation. In that case, we ask you to identify these items so that we can make notes of the placement and protection of these items. Items must be labeled fragile/breakable to locate them.


Items we do not transport

  • Flammables
  • Live animals/plants
  • Chemicals,
  • Perishables
  • Firearms
  • Ammunition 
  • Alcohol or illegal items
  • Hot Tubs
  • Pools
  • Sheds
  • Mobile Homes
  • Customers
  • Dirty items/unboxed/unbagged and loose materials
  • Any furniture containing bugs (would be considered unsafe and could result in canceled services forfeiting deposits. We must continue to have safe and clean modes of transport for all our customers, and carrying any of the above items could risk other homes and customers.)


Specialty items 

We will happily move items such as grandfather clocks and objects up to 400 lbs. Other items will require outsourcing. S.B. Taylor Transport L.L.C. will include any outsourced service costs in your final invoice.


Permits

It is the customer's responsibility to notify S.B. Taylor Transport ASAP if any parking permits are required. We must follow all state, federal, and city guidelines.


Parking

We do not park on roadways/driveways we cannot escape safely, such as ice, soft ground, grass, sand, or other surface areas deemed unsafe by your driver. Your driver will do their best to get as close as possible. If you live in a high-traffic area/inner city/ high crime rate area, we may require that someone sit with the truck, or we will have someone come with us to ensure your items are safe and not tampered with.


Hours of Service

S.B. Taylor Transport may work up to 14 hours daily with a 10-hour rest period between shifts. Drive times may be 11 hours. We must comply with state and federal guidelines. So please be mindful that we are following the law and that sometimes delays with moving can happen, especially when traveling out of state. 


Weather

We reserve the right to determine in our absolute discretion that weather conditions are unsuitable for us to complete our services, in which event we may elect to reschedule, reroute, or delay; discussion will be made with the customer on the best course of action available. We can often perform services using an alternative plan, such as a shuttle or other agreeable options. The customer is responsible for keeping driveways and pathways safe for the team. 


Safety

S.B. Taylor Transport L.L.C. reserves the right to refuse to perform services deemed unsafe by the moving team at any point during your service. S.B. Taylor Transport L.L.C. will not assume liability for damages related to unusual procedures such as hoists, rotating items on their sides, difficult stairways/halls, overcrowded areas, and weather-related damages. An alternative plan may be required if your driver deems your roadway or driveway unsafe.


Domestic Disputes

If you are in an unsafe environment and require security due to domestic violence or other hostile environments, please let us know, as we want you and our team to be as safe as possible. We also want to prepare our crew so as not to provoke any unwanted attention during your services. Our goal is to get in and get out as quickly as possible. In some situations, we may bring in as many staff as possible to perform this task even faster for safety reasons. The same goes for our team; if our team feels unsafe with any customer behaviors towards anyone, we reserve the right to refuse service.


Water, Gas, Electrical, Home Fixtures, Driving Surfaces

S.B. Taylor Transport L.L.C. does not remove any water, gas, electrical, or home fixtures, including doors, T.V.s, light fixtures, etc. Additionally, surfaces that our trucks and trailers drive on must be clear of snow before the team's arrival; any unsafe surfaces include mud, grass, and unplowed and iced driveways. Any vehicles requiring tows due to these factors are the customer's responsibility.


Walk-through

The team will perform a walk-through of the items moving upon arrival. All services require a contract the customer and crew must sign before the team can begin working. The customer is responsible for walking through your home to ensure that nothing is left behind and that you are satisfied with the team's performance. Please ensure you do a final walk-through with your team members before they go to the following location. We ask that customers refrain from entering the trucks/trailers during service. Your crew members will offer a final walk-through with you at the end of your move. We encourage this as we never want anything accidentally left behind.


Loading for transport by truck, shipping, or P.O.D.

Customers are responsible for purchasing their straps, blankets, or other materials for safe transport. S.B. Taylor Transport L.L.C. will only load vessels with proper equipment for safe transportation. If you do not know what to purchase and would like us to buy those items, please notify us at least two weeks in advance, and we will add it to your final invoice.


Other Services

S.B. Taylor Transport L.L.C. offers cleaning services to customers within York and Cumberland counties through a third party with DWH CLEANING L.L.C. Services for cleaning are subject to their availability. Please go to https://www.dwhcleaning.com/ if you're interested in cleaning services.


Promotions & Discounts

Customers may use promotions as described in the advertisement. Offers may not be combined with other discounts or redeemed for cash value. The customer must mention the promotion before the estimated approval to qualify. 


Cancellations

  • Customer cancelations forfeit their reservation deposit with less than two weeks' notice; please call, text, or email ASAP if you need to cancel or change any date/time. 
  • Reservation deposits may transfer to the new scheduled moving date with more than two weeks' notice. However, they will be limited to availability with a second non-refundable security deposit with less than two weeks' notice. All reservation deposits apply to the final cost of moving services.
  • Please be advised that we will provide up to one moving date change based on availability; the second request for a date change will require an additional date of service fee and will apply to the balance of your service costs at the end of your service. (This fee is not part of your reservation deposit or applied to your balance.)
  • Contact us at info@sbtaylortransport.com  with your cancellation; please include your name, date, time, address, and scheduled service date.
  • Suppose inclement weather occurs on your service date and S.B. Taylor Transport L.L.C. cannot arrange a later start time. In that case, we will offer the customer other available service dates at no additional cost. We aim to keep our staff and your belongings as safe as possible. Please note that in extreme weather conditions such as flooding, hurricanes, snowstorms greater than 2", or any other extreme event the team deems unsafe, the staff will notify you ASAP to make alternative arrangements or reschedule your service to our next available date. We are committed to customer and staff safety while safely transporting your belongings, our team, and equipment. Due to weather, rescheduled services are non-refundable, but weather-related changes will incur no penalties. Alternative dates are subject to the availability of S.B. Taylor Transport L.L.C.
  • S.B. Taylor Transport reserves the right to refuse service for undisclosed issues such as bed bugs, unsafe conditions, asbestos, or any other reason due to safety determined by the service team. 
  • Any unsafe or undisclosed infestations will forfeit their security deposits. We DO NOT move any bug/rodent infestations for the security and cleanliness of our equipment for other customers' belongings' potential of cross-contamination. 
  • S.B. Taylor Transport reserves the right to reschedule services to the next available date or cancel pending the event that a national or local advisory affects our customers' and crew members' health or safety. S.B. Taylor Transport L.L.C. will email notification ASAP, and the office will try to reach the customer during regular business hours. Alternative dates will be offered to the customer based on the next available date if S.B. Taylor Transport L.L.C. cannot schedule later on the same day.
  • S.B. Taylor Transport follows local news for weather and other safety concerns. We will notify the customer immediately if there is a threat of bad weather or a known safety risk in areas where your moving team is. 

(Please note that these are only supposed scenarios for cancellations; S.B. Taylor Transport reserves the right to cancel within good reason.)


Transportation and crew

S.B. Taylor Transport utilizes 24ft & 34ft L x 8.5ft W x 7ft H enclosed trailer/s; S.B. Taylor Transport L.L.C. will note the number of trucks/trailers required to complete your service based on information shared in your estimate request. Your team will communicate the need for additional trips/trucks/crew members on your service date. It is the customer's responsibility to share the accuracy of service requests; please disclose any concerns and be honest with the size of your service. S.B. Taylor Transport L.L.C. aims to assist you on your service date as efficiently as possible. If additional help or vehicles are needed to perform your service, the final bill will reflect your services' accuracy. Please send photos of your service requests to info@sbtaylortransport.com upon request or if you need clarification on whether your items will fit. In some cases, we may utilize corporate rentals to assist in the safe transport of customer items. The decision to use alternative modes of transportation is at the discretion of S.B. Taylor Transport L.L.C.



Don't hesitate to contact the office with any questions or concerns. 



You have read, understood, and accepted the terms and conditions by signing your estimate and contract. 


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