Terms & Conditions

Terms & Conditions Of Services

The following terms and conditions are the responsibility of each customer to read before scheduling. Services scheduled with a reservation deposit confirm that you have read and understand the terms and conditions below. Please read thoroughly through your estimates and contracts sent.  Signing your estimate and contracts means you have read through and understand.

Estimates

If you're submitting an estimate, please be as honest as possible.  If you have submitted your inventory and it changes, please know we must re-rate your estimate.  This is also for your protection to ensure that we have enough space in our truck/trailer and enough crew members available on your service date. If you are unsure or we have questions regarding the size of your move, we may ask, or you can submit photos through email.

Booking

All services require a 25% nonrefundable reservation deposit to secure your service date is reserved. Each deposit is deducted from the total amount of service due.  We do our best to staff services if additional assistance is needed or unavailable; the office will adjust the rate to reflect the service's accuracy. 

Communication

You will have 100% access to reach your moving team at any point during your services. Your lead team member will share their phone number with you should you request, or you can call the main phone line at any time to reach someone who can connect you with your team at 207-502-4035.  

Payment

Full payment is due upon service completion before your service team's dismissal. In addition, any unforeseen costs, as outlined in the contracts, must also be paid at this time. Debit, credit, PayPal, Venmo, and cash payments are accepted. Service rates are non-negotiable and have been clearly outlined before service.

Tipping 

While tips are not required, all team members greatly appreciate them.  If you would like to tip your team, please do so at the end of your move. We encourage customers to tip their team members directly, or they can add the tip to the final invoice, and they will be dispersed through payroll.

Furniture and home protection

Any additional supplies, such as tape, plastic wrapping, and floor protection, are factored separately. We require three days' notice if you'd like our team members to come prepared with booties for floor protection. In addition, for an additional fee, we provide 10 ft of carpeting during inclement weather outside of the door of your home and 10 ft of interior carpet to help slow the process of excess sand/dirt/salt from spreading in your home upon request. Please be mindful that this can result in additional service time as it does take the team a bit of extra time as they are coming in and out of your home frequently.  

High-Value Items

Suppose you have items of high value that you cannot transport in the safety of your transportation. In that case, we ask you to identify these items so that we can make notes of the placement and safety of these items. Items must be labeled fragile/breakable to locate them.

Items we do not transport

• Flammables
• Live animals/plants
• Chemicals,
• Perishables
• Firearms
• Ammunition 
• Alcohol or illegal items
• Hot Tubs
• Pools
• Sheds
• Mobile Homes
• Customers
• Dirty items/unboxed/unbagged and loose materials
• Any furniture containing bugs (would be considered unsafe and could result in canceled services forfeiting deposits. We must continue to have safe and clean modes of transport for all our customers, and carrying any of the above items could risk other homes and customers.)

Specialty items, Parking & Permits

We will happily move items such as grandfather clocks and objects up to 400 lbs. Other items will require outsourcing. S.B. Taylor Transport LLC will include any outsourced service costs in your final invoice.

It is the customers' responsibility to notify S.B. Taylor Transport if any parking permits are required ASAP so that proper planning can be done before your service. 

We do not park on surfaces we cannot get out of safely.  Your driver will do their best to get as close as possible.  If you live in a high-traffic area/inner city/ high crime rate area, we may require that someone either sit with the truck or we will have someone come with us to ensure your items are safe and not tampered with.

Safety

S.B. Taylor Transport LLC reserves the right to refuse to perform services deemed unsafe by the moving team at any point during your service. S.B. Taylor Transport LLC will not assume liability for damages related to unusual procedures such as hoists, rotating items on their sides, difficult stairways/halls, overcrowded areas, and weather-related damages. 

If you are in an unsafe environment and security is needed due to domestic violence or other hostile environments, please let us know, as we want you and our team to be as safe as possible.  We also want to prepare our crew so as not to provoke any unwanted attention during your services.  Our goal is to get in and get out as quickly as possible.  In some situations, we may bring in as many staff as possible to perform this task even faster for safety reasons. The same goes for our team; if our team feels unsafe with any customer behaviors towards anyone, we reserve the right to refuse service.

Water, Gas, Electrical, Home Fixtures, Driving Surfaces

S.B. Taylor Transport LLC does not remove any water, gas, electrical, or home fixtures, including doors, TVs, light fixtures, etc. Additionally, surfaces that our trucks and trailers drive on must be clear of snow before the team's arrival; any unsafe surfaces include mud, grass, and unplowed and iced driveways. Any vehicles requiring tows due to these factors are the customer's responsibility.

Walk-through

The team will perform a walk-through of the space to be moved upon arrival.  Contracts must be signed before the team can begin working. The customer is responsible for walking through your home to ensure that nothing is left behind and that you are satisfied with the team's performance. Please ensure you do a final walk-through with your team members before they go to the following location. We ask that customers refrain from entering the trucks/trailers during service.  Your crew members will offer a final walk-through with you at the end of your move. We encourage this as we never want anything accidentally left behind.

Loading for transport by truck, shipping, or POD

Customers are responsible for purchasing their straps, blankets, or other materials for safe transport. S.B. Taylor Transport LLC will not load any vessels without proper equipment for safe transport. If you do not know what to purchase and would like us to buy those items, please notify us at least two weeks in advance, and we will add it to your final invoice.

Other Services

S.B. Taylor Transport LLC offers cleaning services to customers within York & Cumberland counties through a third party with  DWH CLEANING L.L.C. Services for cleaning are subject to their availability. Please go to  https://www.dwhcleaning.com/ if you're interested in cleaning services.

Cancellations

• Customer cancelations forfeit their reservation deposit with less than two weeks' notice; please call, text, or email ASAP if you need to cancel or change any date/time. 
• Reservation deposits may transfer to the new scheduled moving date with more than two weeks' notice. However, they will be limited to availability with a second nonrefundable security deposit with less than two weeks' notice. All reservation deposits are deducted from the final cost of moving services.
• Please be advised that we will provide up to one moving date change based on availability; the second request for a date change will require an additional date of service fee and will be applied to the balance of your service costs at the end of your service. (This fee is not part of your reservation deposit or applied to your balance.)
• Contact us at taylortransportme@gmail.com with your cancellation; please include your name, date, time, address, and scheduled service date.
• Suppose inclement weather occurs on your service date and S.B. Taylor Transport LLC cannot arrange a later start time. In that case, we will offer the customer other available service dates at no additional cost. We aim to keep our staff and your belongings as safe as possible. Please note that in extreme weather conditions such as flooding, hurricanes, snowstorms greater than 2", or any other extreme event the team deems unsafe, the staff will notify you ASAP to make alternative arrangements or reschedule your service to our next available date.  This is for your safety, belongings,  our team, and equipment. While there are no refunds due to these events, there are no additional costs to be added either. Safety is of the highest priority for all parties.
• S.B. Taylor Transport reserves the right to refuse service for undisclosed issues such as bed bugs, unsafe conditions, asbestos, or any other reason due to safety determined by the service team. 
• Any unsafe or undisclosed infestations will forfeit their security deposits. We DO NOT move any bug/rodent infestations for the security and cleanliness of our equipment for other customers' belongings' potential of cross-contamination. 
• S.B. Taylor Transport reserves the right to reschedule services to the next available date or cancel pending the event that a national or local advisory affects our customers' and crew members' health or safety. Email notification will be sent ASAP, and alternate contact methods will be made during regular business hours. Alternative dates will be offered to the customer based on the next available date if services cannot be rescheduled later on the same day.

(Please note that these are only supposed scenarios for cancellations; S.B. Taylor Transport reserves the right to cancel within good reason.)

Transportation and crew

S.B. Taylor Transport utilizes 24ft & 34ft L x 8.5ft W x 7ft H enclosed trailer/s; the number of trucks/trailers required to complete your service will be noted in your estimate based on the estimated size of your service.  If additional trips/trucks/crew members are needed on your service date, your team will communicate the need. It is the customer's responsibility to share the accuracy of service requests; please disclose any concerns and be honest with the size of your service.  We want to be prepared to assist you on your service date.  If additional help or vehicles are needed to perform your service, the costs will be adjusted to reflect the accuracy of your services rendered. Please send photos of your service requests to taylortransportme@gmail.com upon request or if you're unsure if your items will fit.

Don't hesitate to contact the office with any questions or concerns. You understand and accept the terms and conditions by signing your estimate and contract. 

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